Objective

Strong working knowledge of software, hardware, network operating systems and security applications. Troubleshooting Windows software, peripheral equipment and technical problems.

Experience

Media Management

10/2012 – 7/2014                                     MBS Colorado Springs, Colorado

§    Monitor and Process Media request via Schedules or email request. Review and update daily statistics of production processes.

§    Install software to servers via client work requirements. Assist in all phases of support to production environment.

§    Support mainframe and midrange user request

Technical Support

9/2009 – 03/2010                     Affiliated Computer Systems, Dallas, TX

§    Representative for domestic/ foreign clients via troubleshooting and software upgrades. Monitor peripheral equipment, update client security access, activate handheld devices, Communicate with external vendors via Remedy or directly. Monitor various software platforms for client maximum productivity. 

§    Daily evaluation of current  or ongoing client request

Continued research and development of new software/hardware applications. 

Sales Manager

1/2008 – 9/2008                                     Prestige Ford, Garland TX

§    Set up client and complete follow through on sale process for new and used car delivery process, manage all financial preparation for next tier receivable.

§    Customer after care and other duties as satisfaction requires.

Support Analyst

8/2003 – 7/2006                                    Zales Corporation, Irving, TX

§    Support all end users for desktop, Lan features on PC, laptop, mainframe issues

Education

Longview High School, Longview, TX  5/1976

Sam Houston St,   Huntsville, TX  1977